The use of new media such as the Internet and mobile networks becomes more important for companies acting in the financial services area. The Internet cannot only be used as a new sales channel, but also for massive cost reduction on communications and order processing.

Building Societies

Numerous new opportunities become available to building societies by using the Internet for sales support. Both the societies and the customers benefit from these new possibilities.

The customer can be offered the opportunity to close contracts online without the need of a sales representative being around. He may also change his personal information and perform sample calculations himself on the society's website. He can develop ideas for his finance planning without ruffle and if required get professional help from a sales representative.

Sales representatives benefit from the usage of the Internet by connecting their mobile computers to the corporate network via a Virtual Private Network (VPN). This enables them to work on customer data and to receive the latest product information. They can act almost independently from locations and offer a high quality of service to their customers.

Stock exchanges

Processing and provision of real time stock information is one of the most important tasks of market information systems. With increasing mobility of people it becomes reasonable to provide these information on mobile devices and to enable stock trading using PDAs, handhelds, smartphones, etc. Especially in the course of new technologies like UMTS or GPRS and their ability for "Always Online" interesting solutions become accomplishable. By using these technologies, information can directly be transmitted on the mobile device (push services for subscribed channels, etc.).

Investment Trusts

Most investment trusts are offering online brokerage systems to their customers to enable them to manage their custody account. In this context a high level of comfort has to be offered to the customer. Regarding normal stationary Internet connections this has already been achieved. But the involvement of new technologies particularly creates a real added value to the customer, when he gets his custody account data "over the air" directly on his PDA or smartphone. Further interesting solutions arise from the use of such mobile devices, e.g. mobile phones, for customer identification and transaction release in combination with ordinary custody account management mechanisms. Established processes and technologies, such as PIN/TAN, can be replaced by easier and more cost-efficient ones, e.g. mobile TAN, without losing security.

NOVOSEC AG supports financial service providers in establishing and enhancing their external and internal offers using new media. From conception to development and integration of new technologies and services NOVOSEC AG is your competent contact for successful projects.